Frequently Asked Questions
What is your Turn around time
21/02/21 -Upto 5 working days
DTF & UVDTF PRINTING TIMES - Order Thurs-Sun 8pm will be printed Monday || Order Mon-Wed 8pm will be printed Friday.
What is a TAT (Turn Around Time)
TAT is the time between when you place your order with me, and when I'm able to dispatch your order. For example, if the stated time was upto 3 working days, that means I allow myself upto 3 working days to get your order prepared and dispatched. Working days do not include bank holidays or weekends.
If an order is placed on a Bank holiday or weekend, the TAT time starts from the next working day.
Delivery from my mail provider is not included in my turnaround time. Once I have dispatched your order, the delivery from the provider to you is seperate and the delivery aim time is out of my control. All of my orders unless specified otherwise, are dispatched via 2nd class tracked with Royal Mail, their delivery timeframe is around 3-4 working days but please allow upto 10 working days due to ongoing strikes and staff shortages.
I pride myself on offering a 5* customer service, however I am a 1 woman show and in addition to UniversalTransfersUK I have an additional job, busy personal life and 2 young children. I try to be as transparent and realistic with meeting my TAT, and from time to time I may increase or lower it depending on how busy I am, but please know the TAT has been set to help both you and I manage expectations for when your order may arrive. There may be orders I can despatch within a few days, and others may take the full estimated TAT.
If you are not happy to potentially wait for my full turnaround time, or plan to message me every other day for an update, then please don't order as it causes unnecessary stress and anixety for both you and me.
If you have a deadline for an item please use the contact me page to see if I can look after you and meet your time frame.
Ordering RTS (Ready to sell)
In 2023 I launched my new RTS section on the site full of a variety of products. If you add items that are on the site along with items that are NOT RTS, for example customs, they will all be shipped within 10 working days as per above. If you are purchasing JUST RTS then your order will be despatched within a few days.
What is the difference between DTF and UVDTF?
DTF, which stands for Direct to film, is used for garments and other materials and requires heat to adhere it to the garment.
UVDTF, which stands for Ultra Violet Direct to Film, is used more for hard surfaces and is a scratch proof waterproof sticker that requires no heat to press.
Can I use an Iron to press the DTF?
Yes! There are instructions that come with every order and will explain how to press using anything from an industrial heat press, down to a house hold iron!
Can I cut up the UVDTF to stick on other items aside 16oz libby cups!
Yes! Plenty of our customers cut the designs up so they can stick them with precision!
I like your designs but have a few of my own, can you print those too?
Yes! I print both custom DTF and UVDTF transfers and you can find all the information here.
Someone said I can earn money off my orders or by just reccomending you to people?
Yes! Its our Rewards programe! You can earn points aka "Transfer Treats" and earn money off with every purchase and reccomendation. You can read all about it here.
What size DTF would be good for Child/Adult?
Great question! I typically say :
- Newborn Babygrow upto 5-6 Kids can wear 5" wide
- 6-7 kids upto XL adults can wear 8" wide
- 2XL + can wear 10" wide
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.